Terms & Conditions

 

Overview

This website is operated by Mountain States Health Products, Inc. Throughout the site, the terms “we,” “us,” and “our” refer to Mountain States Health Products, Inc. We operate several websites, including MHP Vitamins, Anova Health, Cannex Health, and MHP Wellness, which collectively provide access to our products, educational content, and services for healthcare professionals and retail customers.

These terms of service govern your use of this site. By accessing and using this site, you are indicating your acknowledgement and acceptance of these terms of use. 

These terms of use may be changed or updated from time at our discretion. Your continued use of this site after any changes constitutes your acknowledgement and acceptance of these changes. Please refer to these terms and services regularly. 

Mountain States Health Products, Inc. offers this website, including all information, tools, and services available from this site, to you, the licensed healthcare practitioner or approved wholesale customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein (“Terms of Service” or “Terms”).

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation practitioners who are browsers, vendors, customers, merchants, and/or contributors of content.

Access to this website is restricted to licensed healthcare practitioners and approved wholesale customers. By creating an account or making a purchase, you represent and warrant that you are a qualified practitioner and have submitted required documentation for verification. Unauthorized access or account creation constitutes a material breach of these Terms.

If you are not willing to be bound by the terms of service, including all limitations contained herein, you may not access or use this site.

Your use of this site, purchase or use of any of our products constitutes your agreement to these Terms of Service.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1: Online Store Terms

By agreeing to these Terms, you represent that you are (a) of legal age required by the state you are in to purchase products offered through this site, and (b) a licensed healthcare practitioner or an authorized purchaser acting on behalf of a licensed practice.

You may not use our products for any illegal, unethical, or unauthorized purpose, nor may you violate any applicable federal, state, or local laws, including - but not limited to - licensing, professional practice, and health regulations.

Any breach or violation of these Terms will result in immediate termination of your access and/or account.

SECTION 2: General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason, including but not limited to the failure to provide accurate practitioner credentials or misuse of professional access privileges.

You understand that your content (excluding payment data) may be transferred unencrypted across networks or adapted to meet technical requirements of connecting systems. Credit card and payment information is always encrypted during transmission.

The material and content (referred to as the “Content” below) accessible from this site, and any other World Wide Web site owned, operated, licensed, or controlled by us is our proprietary information or the proprietary information of the party that provided the Content to us, and we or the party that provided the Content to us retains all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, displayed or transmitted in any way without our prior written consent, or unless authorized in writing elsewhere on our site, except that you may print out a copy of the Content solely for your personal use. In doing so, you may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or any other proprietary notice or legend appearing on any of the Content. Modification or use of the Content except as expressly provided in these Terms of Service violates our intellectual property rights. You do not obtain title or any rights, including but not limited to intellectual property rights, to any of the Content as a result of accessing this site.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, including access to the website, without express written consent from Mountain States Health Products, Inc..

Headings in this agreement are included for convenience and do not affect interpretation.

SECTION 3: Disclaimers, Accuracy, Completeness, and Timeliness of Information 

The statements and products provided through this site have not been evaluated by the U.S. Food and Drug Administration. Mountain States Health Products, Inc. products are not intended to diagnose, treat, cure, or prevent any disease.

All content provided on this website is for informational and educational purposes only and does not constitute medical advice. We do not provide clinical guidance or treatment recommendations. Practitioners must rely on their own professional judgment and comply with all applicable laws and regulations before prescribing, dispensing, or recommending supplements.

Information on this site is provided “as is” and may contain inaccuracies or omissions. We reserve the right to update or modify content at any time without obligation to notify users. Reliance on material from this site is at your own risk.

SECTION 4: Modifications to the Services and Prices 

Prices, product formulations, and availability are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part thereof) without prior notice.

Mountain States Health Products, Inc. shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of products or services.

 

SECTION 5: Products or Services (if applicable)

Products sold on this website are intended solely for use by licensed practitioners, clinics, and their patients under practitioner supervision. We may require ongoing verification of licensure to maintain account access.

Some products or services may be available exclusively online, and quantities may be limited.

While we strive for accuracy, product images and descriptions are for reference only. Colors and packaging may vary.

We reserve the right to limit sales by customer, account, geography, or distribution channel. All offers are void where prohibited. We do not warrant that product quality or performance will meet expectations or that any errors in the Service will be corrected.

SECTION 6: Returns, Damages, and Missing Items

We will accept unopened, unmarked products for return within 30 days of purchase for credit on your account or a refund to your credit card. All returns are subject to a 20% restocking fee. Please contact Cannex Health to obtain return authorization before shipping any items back. No returns will be accepted after 30 days.

Excluded from returns are perishables, probiotics, and cold-ship items.

If you receive a shipment containing a broken, damaged, or missing item, you must notify our office within 7 business days of delivery. Pictures of the shipping box and damaged items are required to expedite resolution. If there is visible damage to the outer box, please retain all shipping materials until we have confirmed approval for disposal.

We will work to correct any verified issues promptly, either through credit or a replacement shipment.

SECTION 7: Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order at our sole discretion. This includes orders that appear to be placed by resellers, distributors, or unverified accounts.

You agree to provide current, complete, and accurate account and payment information for all purchases, and to promptly update this information as needed.

 

SECTION 8: Optional Tools and Third-Party Links 

This site may be hyperlinked to other sites which are not maintained by, or related to, us. Hyperlinks to such sites are provided as a service to our users and are not sponsored by or affiliated with this site or with us. We have not reviewed such sites and are not responsible for the content of those sites. Hyperlinks are to be accessed at your own risk, and we make no representations or warranties about the content, completeness or accuracy of these hyperlinks or the sites hyperlinked to this site. Further, the inclusion of any hyperlink to a third-party site does not imply that we endorse that site.

We may provide access to third-party tools and content without monitoring or control. You acknowledge that such tools are provided “as is” and “as available,” and Mountain States Health Products, Inc. assumes no liability arising from your use of them.

Third-party links may direct you to websites not affiliated with us. We are not responsible for the content, accuracy, or policies of third-party sites and disclaim all liability for transactions conducted through them.

SECTION 9: User Comments, Feedback, and other Submissions

If you send us creative ideas, suggestions, or other materials (collectively, “Feedback”), you grant Mountain States Health Products, Inc. a nonexclusive, royalty-free, perpetual, and irrevocable right to use, modify, and distribute such Feedback without obligation to you.

You agree that Feedback will not violate any third-party rights, contain unlawful or defamatory material, or include harmful code.

SECTION 10: Personal Information 

Your submission of personal information is governed by our Privacy Policy, available on this site.

SECTION 11: Prohibited Uses

You are prohibited from using the site or its content for any unlawful, unethical, or unauthorized purpose, including but not limited to:

• Violating intellectual property rights.

• Uploading or transmitting viruses, malware, or any harmful code.

• Engaging in fraudulent, misleading, or deceptive activity.

• Harassing, defaming, or discriminating against others.

• Attempting to circumvent security features or interfere with site functionality.

• Collecting, tracking, or storing personal information of others without consent.

• Spamming, phishing, scraping, or other unauthorized automated activity.

• Using the site for obscene, immoral, or illegal purposes.

• Soliciting others to participate in unlawful acts.

• Violating any international, federal, state, or local laws or regulations.

Violation of these terms may result in suspension or permanent termination of access.

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate at any time, including after an order is submitted.

We are not obligated to update or clarify information in the Service or on related websites, except as required by law. No specified update or refresh date should be taken to indicate that all information has been modified or updated.

SECTION 12: Disclaimer of Warranties; Limitation of Liability and Security

Your use of the Service is at your sole risk. The Service and all products provided are offered “as is” and “as available”without warranties of any kind, express or implied.

Mountain States Health Products, Inc. does not guarantee uninterrupted, error-free, or secure operation. 

You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this site for the reconstruction of any lost data. We do not assume any responsibility or risk for your use of the Internet. The Content is not necessarily complete and up-to-date and should not be used to replace any written reports, statements, or notices we have provided. Investors, borrowers, and other persons should use the Content in the same manner as any other educational medium and should not rely on the Content to the exclusion of their own judgment. Information obtained by using this site is not exhaustive and does not cover all issues, topics, or facts that may be relevant to your goals.

Your use of this site is at your own risk. TO the fullest extent permitted by applicable law, the content provided is provided “as is” and “as available” and without any warranties of any kind, expressed or implied, or statutory. We hereby disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. 

We make no warranty, express or implied, that the site or any services, products, or information obtained on or through the site will meet your requirements or will be uninterrupted, timely, secure, or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. We do not warrant or make any representation regarding use, or the result of use, of the Content in terms of accuracy, reliability, or otherwise. The Content may include technical inaccuracies or typographical errors, and we may make changes or improvements at any time. 

You, and not us, assume the entire cost of all servicing, repair, or correction in the event of any loss or damage arising from the use of this site or its content. We make no warranties that your use of the content will not infringe the rights of others and we do not assume any liability or responsibility for errors or omissions in the content. 

All of the information in this site, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this site, and we do not undertake any obligation to update such information after it is posted or to remove such information from this site if it is not, or is no longer, accurate or complete.

To the fullest extent permitted by law, Mountain States Health Products, Inc., its affiliates, and representatives shall not be liable for any damages, including indirect or consequential losses arising from the use or inability to use the Service.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability; in such cases, our liability shall be limited to the maximum extent permitted by law.

Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any) and you agree to accept responsibility for all activities that occur under your account or password. We have the right to monitor your password and, at our discretion, require you to change it. If you use a password that we consider insecure, we will have the right to require the password to be changed and/or terminate your account.

You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. 

If you become involved in any violation of system security, we have the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. We reserve the right to investigate suspected violations of these Terms of Service, and we reserve the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any Content that is believed to violate these Terms of Service. 

By accepting these terms of service you waive and hold us and our subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors harmless from any claims resulting from any action taken by us during or as a result of our investigations and/or from any actions taken as a consequences of investigations by us or others, including law enforcement authorities. 

SECTION 13:  Indemnification 

You agree to indemnify and hold harmless Mountain States Health Products, Inc., its affiliates, officers, employees, contractors, and agents from any claim or demand, including reasonable attorneys’ fees, arising from your violation of these Terms or any applicable laws.

 

SECTION 14: Termination

We may suspend or terminate your account or access to the Service at any time, with or without notice, if we believe you have violated these Terms or engaged in unauthorized or unethical use.

Termination will not limit any rights or obligations that accrued prior to the termination date.

SECTION 15: Entire Agreement 

These Terms, along with any additional policies posted on this site, constitute the entire agreement between you and Mountain States Health Products, Inc. regarding your use of the Service and supersede any prior agreements or communications.

SECTION 16: Governing Law and Dispute Resolution

These Terms of Service and any related transactions shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to conflict of law principles.

In the event of any claims, disputes, or other controversies arising out of, or relating to, these Terms of Service, the use of this site or information obtained through this site, or any other claims, disputes, or controversies arising out of or relating to this site, or any other World Wide Web site owned, operated, licensed, or controlled by us (the “Dispute” and together the “Disputes”), you agree to resolve any Dispute by submitting the Dispute to JAMS through its offices located in Denver, CO, or its successor, for mediation. 

Any party to the Dispute may commence mediation by providing JAMS and the other parties a written request for mediation, setting forth the subject of the Dispute and the relief requested. The parties will cooperate with JAMS and with one another in selecting a mediator from JAMS’s panel of neutrals, and in scheduling the mediation proceedings promptly, not later than thirty (30) days after such request for mediation. The parties agree that they will participate in the mediation in good faith, and that they will share equally in its costs. All offers, promises, conduct, and statements, whether oral or written, made in the course of the mediation by any of the parties, their agents, employees, experts, and attorneys, and by the mediator or any ADR Firm employees, are confidential, privileged, and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the mediation.

If the Dispute is not resolved through mediation, then it shall be submitted to JAMS, or its successor, for final and binding arbitration pursuant to the then-current form of JAMS Comprehensive Arbitration Rules & Procedures (the “Rules”) before one arbitrator, selected by the agreement of the parties and, failing such agreement within thirty (30) days of the Dispute being submitted for arbitration, by JAMS in accordance with the Rules. All hearings shall be held in Denver, CO, USA. 

If JAMS ceases to exist and has no successor, then the parties shall submit the Dispute to an established alternative dispute resolution entity in Denver, CO. Any party may initiate arbitration with respect to the Disputes submitted to mediation by filing a written demand for arbitration at any time following the initial mediation session or forty-five (45) days after the date of filing the written request for mediation, whichever occurs first. The mediation may continue after the commencement of arbitration if the parties so desire. 

Unless otherwise agreed by the parties, any arbitration initiated under this clause shall be conducted by a single arbitrator. Unless otherwise agreed by the parties, the mediator shall be disqualified from serving as arbitrator in the case. The provisions of this clause may be enforced by any court of competent jurisdiction, and the party seeking enforcement shall be entitled to an award of all costs, fees, and expenses, including attorney fees, to be paid by the party against whom enforcement is ordered.

THE REQUIREMENT TO ARBITRATE MEANS YOU ARE WAIVING ANY RIGHT TO A TRIAL BY JURY.

No party to any mediation or arbitration under this clause shall be required to participate in any mediation or arbitration proceeding that involves more than one adverse party. The mediation or arbitration of any Dispute shall not be joined or consolidated with the mediation or arbitration of any other Dispute, even if such other Dispute relates to, arises out of or raises similar factual or legal claims.

Failure to insist on strict performance of any of these Terms of Service will not operate as a waiver of any subsequent default or failure of performance. No waiver by us of any right under these Terms of Service will be deemed to be either a waiver of any other right or provision or a waiver of that same right or provision at any other time. These Terms of Service will be governed and interpreted pursuant to the laws of Colorado, United States of America, notwithstanding any principles of conflicts of law. 

You specifically consent to personal jurisdiction in Colorado in connection with any dispute between you and us arising out of these Terms of Service or pertaining to the subject matter hereof. The parties to these Terms of Service each agree that the exclusive venue for any dispute between the parties arising out of these Terms of Service or pertaining to the subject matter of these Terms of Service will be in the state and federal courts in Colorado. To the extent allowed by applicable law, any claim or cause of action arising from or relating to your access or use of the site must be brought within two (2) years from the date on which such claim or action arose or accrued. 

If any part of these Terms of Service is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. These Terms of Service (including our privacy policy) constitute the entire agreement among the parties relating to this subject matter. Notwithstanding the foregoing, any additional terms and conditions on this site will govern the items to which they pertain. We may revise these Terms of Service at any time by updating this posting.

SECTION 17: Changes to Terms of Service 

You can review the most current version of these Terms at any time on this page. We reserve the right to update or modify these Terms at our sole discretion by posting changes on our website. Continued use of the Service constitutes acceptance of such modifications.

SECTION 18: Contact Information 

Questions about these Terms of Service may be directed to:

Mountain States Health Products, Inc.
117 S. Sunset, Unit L
Longmont, CO 80501
United States

Email: health@mhpvitamins.com
Phone: 800-647-0074